Refund policy
Our 30-day try-it-at-home promise
Open it. Read together. Write in the journal. If MyTarbiya is not right for you, tell us within 30 days of delivery and send the book or books back within 14 days after telling us.
Normal reading, handling and journal use are welcome and will not reduce your refund. No restocking fee. The promise covers ordinary use, not deliberate damage or missing parts; your rights for faulty goods remain unaffected.
Start a return
Email support@mytarbiya.com with your order number and tell us which books you want to return. You do not need to give a reason for changing your mind. We will send you the return address and instructions.
For a change-of-mind return, you pay the return postage. Keep proof of posting.
What we refund
- Full return: the amount you paid for the books, plus any standard delivery charge you paid.
- Partial return: the amount actually paid for the returned copies, using the discount allocation recorded on your order. We do not reprice copies you keep, add a delivery charge or deduct a bonus charge. Outbound delivery is refunded on a full return.
- Digital gifts: already-delivered digital gifts stay yours, even if you return all the books.
- Membership: the MyTarbiya Journey membership is cancelled separately (see our subscription cancellation policy). Tell us if you want to cancel it along with your return.
We issue refunds to your original payment method within 14 days of receiving the return or evidence that you sent it, whichever comes first. Your bank or payment provider may take extra time to show the refund.
Damaged, faulty or wrong books
Email us with your order number and what has gone wrong. A photo can help, but it is not a condition of your rights. We will arrange the appropriate replacement or refund and cover any required return postage. You do not need to take this up with the printer or delivery company.
Your statutory rights
This promise is in addition to your UK consumer rights, including the right to cancel an online book purchase within 14 days of delivery and your rights for faulty or misdescribed goods. Printing a standard book to order does not make it personalised. Nothing in this policy limits those rights.
Optional cancellation form
You can email in your own words or use this form:
To: MyTarbiya, support@mytarbiya.com
I/We give notice that I/we cancel my/our contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date: